Monarch airlines reimbursement for volcanic ash problems

Sometimes Dave is just too bl**dy laid back.

In April we wrote about being stuck in Cyprus for an extra week because of volcanic ash and how Monarch airlines promised to reimburse us for expenses incurred because of this. We made a claim in April and then again in May because the first one had not used their official six page claim form. I guessed this claim would not be settled immediately but over the months asked Dave to contact them and see what was happening. He eventually emailed them this weekend. Guess what , they say that they never received the claim form. Maybe I am cynical but I do have to wonder how often this has happened. Yes it was our fault for not keeping on top of it all and checking to see if the claim was received but a new claim has been made and acknowledged so we live in hope that we may get some reimbursement.When is another matter. All this is sad because we love Monarch and use them a lot , always get extra leg room (at a cost) and find the air crew some of the best around. Rarely do we get a last minute reschedule or a late flight and have even opted for reimbursement in the form of a Monarch flight voucher.